| Service
Monitoring | Your
Benefits | Supplier
Enquiries | A-List
Cards Booking Protocols | Hospitality
Services | Staff
Training | Order
Cards |
Welcome
to the 
Administration Centre! |
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benefits include the ability for you to select
the sort of businesses your business would like
to be associated with, whether that be as a
source of new business via reward based clients
(usually restaurant and accomodation houses,
health and beauty etc), or perhaps business
to business associations that may relate to
items that YOUR BUSINESS PURCHASES REGULARLY.
Imagine not only rewarding your
clients, but also YOURSELF, your STAFF and your
BUSINESS' BOTTOM LINE at the same time!
This process is not expensive, is fully flexible
and allows you to step forward one move at a
time to sample different levels of involvement
if you so desire!
So please call us today for contact details
to our nearest office and we will ensure that
you have a fitting preview to this lucrative
system. |
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As an
Reward Business you can be sure that your business
will benefit from each and everyone of your selected
clients, contractors or staff, being able to access
any number of benefits, through the
Loyalty Programme, that would far outstrip a normal
business's potential to create.
Each
Cardholder will receive a Personalised Numbered
Card and Service Directory, that can even reflect
your business or product Logo... this again creates
the perception that your business's influence
in your market, is reflected in other areas throughout
Queensland. In this way your businesse's "FOOTPRINT"
is extended to reflect a high level or organisation
and awareness throughout the entire state.
The card you offer
will be useful to the cardholder in most areas
of the state and timely Newsletters that identify
new areas of use in all regions will keep each
of your cardholders up to date with where else
they may choose to utilise this service.
We DO NOT require
YOUR DATABASE at anytime. We DO concern ourselves
with relevant FREEDOM OF INFORMATION and PRIVACY
LAWS ensuring you that at all times YOUR CLIENTS
remain YOUR CLIENTS... we will never ask for any
client details! So call us today for further information
and an appointment to meet with one of our Area
Franchisees. |
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FOR EXISTING
MEMBERS |
| CONGRATULATIONS |
| To
become an
Supplier Member your staff and your organisation
have been assessed for quality of service and recognition in the
marketplace. Your organisation has been selected as our preferred
Supplier Member under your product or service and you will maintain
exclusive rights (where agreed) to that category until such time
as the agreement expires.
reserves the right to terminate any agreement if:
a) service levels drop below those acceptable to
the licencee or licensor, or
b) a business fails to honour the terms of the
agreement in either a material or concessional manner:- i.e. misuse
of the cards or the agreed offer
has not been delivered. |
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SERVICE MONITORING
/ SECRET SHOPPER |
|
agrees to monitor your staff's service through our receipt of feedback
from this site (or indeed by your customers contacting us). This
feedback is used to monitor your staff's commitment to
and the commitment to our mutual customers. All positive or negative
feedback received will be directed to you or your delegated representative
for acceptance and we suggest that you consider any necessary action;
being mindful that this may only be a snapshot of a single customers'
experience. This information should also be used for creating testimonials
for any advertising purposes!
also provides a "Secret Shopper" programme so that you
may initiate any number of quality assesments through a recognised
outside party. Please feel free to contact us on:-
for further information! |
| YOUR
BENEFITS |
| By participating in
this programme you can look forward to the following benefits: |
- A patented loyalty and client
retention system that is second to none. With regions throughout
Queensland, and further afield, the disc that you forward to any
valued client can be used in many locations and will increase
your business "Footprint" in these, and many new areas.
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- Increased exposure throughout
Queensland.
generates a great deal of internet traffic which may be very beneficial
to your business.
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- A well exposed category listing
for each category allocated to you.
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- Hyperlink to your existing
website from your listing/s. This link can and should be measured
by your business. You can conduct your own audit on our affectivity.
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A proven ability to source products through reliable
suppliers that have been vetted through the same process as yourself.
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| BOOKING
PROTOCOLS |
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Cardholders
are all initially advised that with the exception of hospitality
services there are no advisory requirements. An
Cardholder may simply offer the card at the usual time of settlement
to be extended any agreed benefits. We suggest to all cardholders
that in the spirit of the promotion, and for the ease of identification
and product recognition, that the card is indeed offered as early
as is deemed to be practical to ensure a smooth and seamless flow
from selection of product through to a successful settlement of
account. |
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HOSPITALITY SERVICES
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All card holders
are advised via the initial �Thank You Card� that there is a firm
requirement to book ahead for prescribed discount or value added
bonuses. We suggest that from time to time it may be necessary under
the Spirit of Co-operation to extend the offer to those that
do not book ahead, we suggest consistent delinquency be dealt with
as �would be seen fit by a majority of similar businesses�. |
STAFF
TRAINING |
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Initial training (via your copy of a training manual)
will be provided in the recognition and acceptance procedures associated
with this product. Information pertinent to this will be provided
at the initial training period and should be filed for future use.
We will ensure that you are up to speed with the process of card
dispersement prior to you receiving your discs.
Advice regarding
the organisations individual offering must be maintained within
the same administration folder easily accessible to all staff at
anytime. All new staff should be advised of such offers
and be directed to the training brief. Each individual Supplier
Member must maintain the training protocol in acceptance of the
card.
ON-GOING
SERVICE REQUIREMENT
has been designed so that little upkeep is required on a daily or
weekly basis. However to ensure that
continues to work for you, rather than you working for the product,
we suggest some very minimal maintenance that will be required from
you, to ensure that we all benefit into the future.
1/ Change your offer from time to
time. Whilst there is usually a minimal fee of approximately $35.00
for art or text changes, by ensuring your offer remains fresh you
will benefit by making the product wrap around your requirements.
Are there periods of the year that you will benefit more by changing
your offer? Is there a seasonal demand on your product or service?
2/ Ensure that at all times you
forward the email Webazine that you receive monthly to your
of clients. Simply click forward, then click on the
Group that
you have set up in your email programme (we can, and do assist with
this process in most cases) and then send the email. That way you
can be sure that all your ™
members are always up to date with any new offers, new participants,
and any other items that are viewed to be of significance via the
Webazine.
3/ Get even more out of your cardholders?
Yes - definitely !! When you forward your email as above, simply
place your own offer into the email as either an attachment or as
part of the text. What a great way to get a new message out to your
cardholders. They may not only make a commitment to act on the offer….
they may even tell their business colleagues and attract further
business! |
| A
- List ™
CARDS |
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Cards can be sourced throughout the prescribed agreement period.
Where logos may be required on the Thank You card a minimum of 200
cards must be pre-ordered. Where logos are not required a
minimum of 50 cards will be available within 7 days, printer permitting.
The discs can also be emblazoned with your logo... in most cases
a minimum of 500 discs are required to produce this level of personalisation
and branding. |
